Term and Conditions

Welcome to Hape Shop! These Terms and Conditions govern your use of our website, brainytoysdeals.com, and your purchases of our educational toys and games. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Hape Shop. Our goal is to inspire learning through play while ensuring a transparent, fair, and enjoyable experience for all.

1. User Obligations and Responsibilities

As a user of Hape Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from our site without permission.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Ensure that you are of legal age to make purchases or have parental consent if underage.

Failure to meet these obligations may result in the termination of your account or access to our services.

2. Product and Service Description

Hape Shop specializes in educational toys and games designed to inspire learning through play. Our product range includes:

• Adult Board Games, Family Board Games, and Classic Board Games for all ages.
• Arts & Crafts, Building & Construction, and Engineering kits to foster creativity.
• Brain Teasers, Coding and Robotics, and Maths toys to challenge young minds.
• Bath Toys, Fidget Toys, and Outdoor Toys for fun and development.
• Books and Geography & Nature items to expand knowledge.

We strive to provide accurate descriptions and images of products. However, slight variations may occur. If you have questions about a product, contact us at [email protected] before purchasing.

3. Order and Payment Terms

When you place an order on Hape Shop, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are secure, and your financial information is protected.
• Shipping: We ship globally, except to some Asian countries and remote areas. Shipping options include:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
  • Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after shipping.
• Order Changes/Cancellations: You may request changes or cancellations within 24 hours of placing an order by contacting us. After this period, orders cannot be modified due to processing.

4. Returns and Exchanges

We want you to be satisfied with your purchase. Our returns and exchanges policy is designed to be fair and transparent:

• Eligibility: You have 15 days from the delivery date to request a return or exchange. Items must be in new, unopened condition with original packaging and proof of purchase.
• Non-Returnable Items: For health and safety reasons, we cannot accept returns for Bath Toys, opened Fidget Toys, or any product with damaged packaging.
• Process: Follow our 4-step process: Contact us, wait for authorization, ship the item, and receive your refund or exchange. See our Shipping & Returns Policy for details.
• Refunds: Refunds are processed within 5-10 business days for credit cards and 3-5 days for PayPal. Shipping costs are non-refundable.

5. Intellectual Property

All content on brainytoysdeals.com, including text, images, logos, and product designs, is the property of Hape Shop or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Hape Shop is committed to providing quality products and services. However, our liability is limited as follows:

• We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
• We do not guarantee that the website will be error-free or uninterrupted, though we strive to maintain its functionality.
• Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.

This limitation applies to the fullest extent permitted by law and does not affect your statutory rights as a consumer.

7. General Provisions

These Terms and Conditions constitute the entire agreement between you and Hape Shop. We may update these terms periodically, and continued use of our site constitutes acceptance of changes. If any provision is deemed invalid, the remainder remains enforceable. These terms are governed by the laws of the United States.

Thank you for choosing Hape Shop. We appreciate your trust and are dedicated to inspiring learning through play!

Inspiring learning through play,
The Hape Shop Team