Welcome to Hape Shop!
At Hape Shop, we’re passionate about inspiring learning through play. Our educational toys and games are carefully selected to engage curious minds of all ages. We want your shopping experience to be as rewarding and hassle-free as possible!
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Delivery Times
🚚 Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Best for: Faster delivery to most destinations
📦 Free Shipping
- Available for: Orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Note: Free shipping may take longer but saves you money!
🌍 Shipping Areas
We ship globally! However, please note that we currently cannot ship to some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
Returns & Exchanges Policy
Quick Summary
You have 15 days from the delivery date to request a return or exchange. Most items in new, unopened condition can be returned for a full refund or exchanged.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must be:
- In its original packaging with all tags and labels attached
- Unused and in the same condition as when you received it
- Accompanied by the original receipt or proof of purchase
- Returned within 15 days of delivery
⚠️ Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges for:
- Bath Toys (for hygiene reasons)
- Opened Fidget Toys (due to personal use nature)
- Any product where the original packaging has been opened or damaged
How to Return an Item – Simple 4-Step Process
1 Contact Our Team
Email us at [email protected] with your order details and reason for return. Use our template below to ensure you provide all necessary information.
2 Wait for Authorization
Our educational play specialists will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.
3 Package and Ship
Securely package the item(s) with the original packaging and include your Return Authorization Number. Ship to:
Hape Shop Returns
772 Horseshoe Lane
Portland, US 97205
4 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange item.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Hape Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Name of Product]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging the item]
Preferred Resolution: [Refund / Exchange for (specific product)]
Additional Comments: [Any other relevant information]
Thank you,
[Your Name]
Refund Information
Once your return is received and inspected, we will send you an email notification. We’ll also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days
- PayPal Payments: 3-5 business days
📦 Shipping Cost Policy
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee ($12.95) will be deducted from your refund.
Exchanges
If you need to exchange an item for a different product, we require that the item meets the return conditions listed above. Once we receive your return, we will ship the replacement item to you using the same shipping method as your original order.
For exchanges to products of different values:
- If the new item costs less, we will refund the difference
- If the new item costs more, we will contact you to arrange payment of the difference
Need Help? We’re Here for You!
Our educational play specialists are dedicated to making your experience wonderful. Don’t hesitate to reach out with any questions about shipping, returns, or our educational toys!
Email: [email protected]
Address: 772 Horseshoe Lane, Portland, US 97205
Website: brainytoysdeals.com
Thank you for choosing Hape Shop for your educational play needs. We’re committed to inspiring learning through play and making your experience as rewarding as possible!
Inspiring learning through play,
The Hape Shop Team